Assistant Service Engineer Level 2 - Victoria
Job Introduction
As a working Assistant Service Engineer Level 2, you will be responsible for undertaking the interior maintenance, overseeing and coordinating operations to ensure the highest standards of safety and customer satisfaction.
The Main Responsibilities
- In this leadership role, your responsibilities will include undertaking interior maintenance and repair, supervising and leading a team of Interior Standards Operatives, ensuring adherence to established protocols and standards. Providing guidance, training, and support to operatives is essential to enhance their skills and efficiency.
- Conduct regular inspections to ensure all trains meet prescribed standards for safety and interior quality. Address any issues promptly and implement corrective actions.
- Effectively coordinate and allocate resources, including manpower, materials, cleaning supplies and equipment. Manage inventory levels to ensure an adequate supply of materials and tools.
- Communicate effectively with Train Presentation Operatives, Depot Operations staff and other relevant departments. Prepare comprehensive reports on the status of train interior activities, highlighting achievements and areas for improvement.
- Facilitate training sessions for operatives to ensure they stay updated on safety protocols, industry standards, and changes to activities. Identify opportunities for continuous improvement and implement relevant training programs.
- Address operational challenges promptly and effectively, implementing solutions to maintain efficient train interior services. Collaborate with other departments to resolve cross-functional issues affecting train interiors.
- Monitor SQR feedback related to train interiors and implement improvements based on customer expectations.
- Ensure compliance with all safety regulations, industry standards, and company policies. Implement and enforce safety protocols for the interior standards team to maintain a safe working environment.
The experience you’ll need
To be considered for the role you will need to demonstrate the below in your application.
- Previous experience in a supervisory role.
- Basic Mechanical Skills
- Strong leadership and communication skills.
- Excellent organisational and problem-solving abilities.
- Knowledge of safety regulations.
- Ability to motivate and manage a diverse team
- Clean driving license
All successful candidates will need to undertake and pass a full safety critical medical before formal offer. If you have any questions regarding this please do email careers@southeasternrailway.co.uk.
Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other things to know
- All successful applicants will need to pass a Personal Track Safety course or a Depot Track Safety course (full training provided).
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
Find out more about our recruitment process and get tips to help you apply.
What you’ll get in return
Along with your salary, the rewards you’ll get include:
- a final salary pension
- 24 days annual leave allowance (including bank holidays)
- free rail travel across our networks.
- 4 on 4 off Shift Pattern
Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.
A bit about Southeastern
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
