Conductor Instructor - Hastings

Job Introduction

Hastings Depot are seeking an experienced Conductor to step in to the role of Conductor Instructor. If you are ready to progress to the next stage of your career and have a passion for coaching and training then this is a great opportunity to be a key part of the integration of new Conductors joining the team. 

Role Responsibility

What you’ll do

Make sure passengers feel welcome, comfortable and safe on our trains. This means greeting people as they step on board, checking and issuing tickets, communicating with the train driver, and dealing with any problem that comes your way.

Of course, sometimes there are issues with tickets or delays, which can be difficult for passengers. It’s up to you to keep them informed and do your best to help them get where they need to be.

We are currently seeking candidates for our Hastings Depot team, you need to live with a 15 mile radius of this depot as explained in more detail below. 

Your training 

• As a Trainee Conductor, you’ll be enrolled into our Conductor Apprenticeship Programme.
• You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to safety procedures.

Your shifts

• You will work a varied shift pattern, which includes weekends, bank holidays and nights.
• Shifts can start before the first train departs in the morning, and some shifts will finish after the last train has dispatched at night.

The Ideal Candidate

You must be able to demonstrate the following skills and experience: 

• To be competent in the role of Conductor.
• Articulate when communicating with others orally and in writing.
• Able to make and retain accurate records and write reports.
• Appear in a well-kept, presentable uniform with name badge behaving in a professional manner and takes pride in their appearance at all times.
• Able to work with own initiative to make appropriate decisions.
• Customer focused – Proven track record in delivering excellent customer service.
• Knowledge of rolling stock operational systems, on board equipment and commercial equipment. No operational incidents as per the competency standards.
• Possess interpersonal skills to manage trainee Conductors questions competently and confidently.
• Experience, Knowledge & Qualifications – Desirable
• Proven track record in customer service and commercial awareness backgrounds. Positive feedback from our customers and other areas of the business. 
• Coaching or training background and any relevant qualifications.
• Level 2 Passenger Transport Qualification for Station and On Board Staff

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 30 days annual leave entitlement (which includes bank holidays)
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.
• Full training, a nationally recognised qualification and free uniform

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,000 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.