Flexi Relief Depot Manager - All Conductor Depots

Job Introduction

Job Description

Are you looking for a career where you can make a real difference in people’s day. 

We are seeking a Flexi Relief Depot Manager to join our team. This role will cover all 7 Conductor Depots, but will be based from Ashford as a hub location.

Can you move people? Apply now.

What you’ll do

As a Flexi Relief Depot Manager, you will provide essential support and resilience to the Depot and Area Manager’s across the Conductor and OBM organisation.

The role will be primarily based in Ashford but you will be deployed to any other depot as directed and will focus on the day-to-day operational management of onboard, ensuring the delivery of excellent customer service, effective revenue collection and a safe and reliable punctual train service.

Other duties and responsibilities will include but not be limited to:

• Supporting Depot Managers as required in daily operations of onboard colleague management. This could include conducting absence welfare calls, chain of care support, return to work conversations as well as customer service rides & check in’s.
• Providing interim line management support across any area group as required to cover team absence, holiday or other forms of leave.
• Assisting the Depot Manager’s in managing workforce levels at the depot and arrange recruitment and selection as appropriate to ensure proper resourcing and rostering utilisation of on-board staffing requirements.
• Supporting Depots with managing consistent performance delivery through key performance indicators and other agreed metrics.
• Ensuring compliance to company service quality standards at all locations.
• Developing effective relationships with key stakeholders including station colleagues, training, rostering, recruitment and the people team.
• Supporting the Depot Managers in maintaining staff performance records, ensuring that all revenue and associated documentation is accounted for
• Developing knowledge and experience to effectively conduct disciplinary investigations and conduct sickness/absence review meetings where required.
• Ensuring appropriate Depot standards are maintained including signing on and off arrangements, notice board content, support in collating newsletter articles etc
• Developing your knowledge and experience to manage a Depot, learning from Colleagues, Managers and setting a professional development plan.

Where will I work?

This role will be based across the network at all 7 Conductor Depots, but you will predominantly be based at Ashford.

Is it for me?

This is ideally suited for an entry level candidate but could equally be an experienced Manager seeking variety.

The experience you’ll need

To be considered for this role we you need to demonstrate the below in your application;

• Demonstrate your potential & willingness to learn how to meet budgetary and workforce productivity targets.
• Demonstrate your potential and willingness to develop leadership & line management capability.
• Demonstrate strong resilience and persistence both personally and professionally.
• Have strong interpersonal skills.
• Show that you are innovative, creative and highly motivated.
• Demonstrate your persuasiveness and are able to presents the key points of an argument persuasively, conveying and influencing others to your way of thinking.
• Demonstrate your communication skills and your ability to express yourself confidently and effectively and are able to engage others in open, honest and productive conversations.
• Demonstrate your commercial Awareness and your potential and willingness to develop your understanding & ability to apply commercial and financial principles in regards to cost control, profit and loss, markets and brand reputation.
• Demonstrate your leadership capabilities and ability to motivate and empower others in order to reach organisational goals.
• Demonstrate your professionalism and ability to interact with others in a sensitive and effective way as well as be able to build rapport quickly and easily establish relationships with different types of customers.
• Demonstrate excellent honesty and integrity and are transparent and takes full responsibility for actions as well as demonstrate confidence and courage and the ability to deal effectively with difficult situations.
• Demonstrate flexibility and the ability to adapt to changing demands and conditions and are able to work from any Depot location to support the resilience and integrity of operations.
• Demonstrate excellent planning and organising skills and the ability to organise and schedule events, activities and resources as well as setting up and monitoring timescales and plans.
• Demonstrate excellent time management and the ability to effectively prioritise ever changing demands.
• Demonstrate excellent teamworking skills, with the ability to share information and support colleagues to deliver common goals.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here. 

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 25 days annual leave allowance (plus bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

Learn more about our railway and what we achieved in 2023.