Passenger Service Host - Ebbsfleet/Stratford
Job Introduction
Looking for a career that can take you places?
We are seeking a Passenger Host to join our Southeastern station team based at Stratford and Ebbsfleet.
Can you move people? Apply now.
Role Responsibility
What you’ll do
As part of the High Speed team, you will be required to deliver exceptional customer service by creating a safe, secure, pleasant and comfortable environment for our passengers.
Your responsibilities range from providing service information, selling tickets, dispatching trains, operating ticket gates, and dealing with safety and security issues.
The ability to multitask is essential, as is having a team ethos.
Your shifts
- You will work a varied shift pattern, which includes weekends, bank holidays and nights.
- The earliest shift start is 05:15 hrs and the latest shift finish is 00:45 hrs – so ideally you will have your own transport to get to and from your place of work.
The Ideal Candidate
The experience you’ll need
To be considered you will need to demonstrate:
- a passion for making every passenger journey the best it can be
- excellent people and communication skills
- The ability to engage with people, demonstrating a willingness to help them at all times.
- customer service experience
- a proactive and positive attitude
- the ability to work well in a team
- the ability to handle challenging situations well.
- Demonstrate you are able to meet shift requirements between 05:15 and 00:45 (please describe how you will do so in the Supporting Information section of the application form)
Please note that if applying for Stratford International, the station is staffed by Ebbsfleet International staff, so we are looking for the ability to meet shift requirements starting and finishing at Ebbsfleet.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other things to know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
Find out more about our recruitment process and get tips to help you apply.
What you’ll get in return
Along with your salary, the rewards you’ll get include:
- a final salary pension
- up to 32 days annual leave entitlement (which includes bank holidays)
- free rail travel across our networks.
Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.
About the Company
A bit about Southeastern
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
