Product Manager
Job Introduction
Are you looking for a career where you can make a real difference in people’s day.
We are seeking a Product Manager to join our team based from London FourMore (hybrid working).
2025 is the 200th anniversary of the first-ever passenger rail journey, so we’re celebrating our proud history and our bright future.
Can you move people? Apply now.
What you’ll do
The product manager plays a pivotal role in shaping the end-user experience by ensuring that the passenger perspective is at the forefront of all design and operational decisions for introduction of new fleet. Acting as the 'voice of the customer', this role bridges the gap between external stakeholders, passenger service users, and the interior design and infrastructure teams. The successful candidate will lead initiatives to enhance accessibility, information provision, and engagement with key user groups through a human-centred design approach.
The purpose of the role is to take ownership of customer facing elements, ensuring product(s) deliver maximum value to the end user. The product manager will define the product strategy, gathering and prioritizing business and customer requirements, working closely with cross-functional teams, and ensuring the product(s) meet the end users’ needs, business goals, quality standards throughout its lifecycle.
They will work closely with the New Trains Programme Team, Customer Experience Team, Commercial and Operational Subject Matter Experts as well as liaise with key external consultants and the DfT to inform key programme and product decisions.
The experience you’ll need
To be considered for this role we recommend you demonstrate the below in your application;
- Formal project or programme qualification or accreditation (PRINCE2, APM foundation or practitioner) and a practical understanding of project management principles, tools and techniques desirable
- Formal product manager qualifications & training
- Demonstratable evidence of previous successful product or project delivery
- Degree educated in relevant subject, or with equivalent experience
- Experience of working in a train operating company, or similar environment
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other things to know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
Find out more about our recruitment process and get tips to help you apply.
What you’ll get in return
Along with your salary, the rewards you’ll get include:
- a final salary pension
- 25 days annual leave allowance (plus bank holidays)
- free rail travel across our networks.
Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.
A bit about Southeastern
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
