Senior Delay Attribution Co-ordinator

Job Introduction

Are you looking for a career where you can make a real difference in people’s day. 

We are seeking a Senior Delay Attribute Co-Ordinator to join our team based from Puddle Dock (hybrid working). 

Can you move people? Apply now.

What you’ll do

• To ensure attribution is consistent and compliant with the DAPR (delay attribution principles and rules), utilising available systems and information sources.
• To investigate and validate any incidents attributed to Southeastern, reviewing incident responsibility with Network Rail and internal functions to ensure correct prime delay causes are identified.
• To validate and ensure consistency of accurate attribution of incidents to the correct responsible manager and cause.

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application;

• Good level of literacy

• Comprehensive knowledge of the Southeastern operating area.

• Knowledge and experience of TRUST delay investigation and attribution principles (DAPR).

• Knowledge and experience in Microsoft Office Word, Excel and Outlook.

• Thorough knowledge of TRUST, P2, CCF, Tracs-DA, Bugle and other relevant systems.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here. 

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 24 days annual leave allowance (plus bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

Learn more about our railway and what we achieved in 2023.