Service Delivery Manager - Ashford

Job Introduction

Are you looking for a career where you can make a real difference in people’s day. 

We are seeking a Service Delivery Manager to join our team based from Ramsgate.

Can you move people? Apply now.

What you’ll do

• Ensure that the depot operational delivery is optimized on a day-to-day basis, meeting the required outputs 
• Develop teams and individuals into an effective workforce capable of meeting the functional units’ objectives, as specified by the Depot Manager. Whilst developing processes to improve productivity and overall effectiveness.
• Ensure shift production output and service provision targets are met for all rolling stock maintenance activities and wider depot, which includes, train movements, train presentation, and external stakeholders, by the effective deployment of resources and maintenance programming ensuring the customer is at the forefront of the output.
• Ensure all teams are managing in accordance with company procedures, making full use of all required engineering systems as required.
• Assess, motivate, train, and develop staff to maintain an effective workforce, capable of meeting its objectives. Accountable for shortfalls in staff competency and to ensure development of the training plan to encompass all depot and staff’s requirements to deliver output.

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application; 

• Good track record for managing large teams in different roles.

   

• Good understanding of Engineering rules and Regulations

• 2 years minimum experience in Managerial or supervisory role

• Engineering Qualification (Level 3 or above)

• ILM Level 3 (Working towards level 5)

• Safety management training – NEBOSH (or Minimum of IOSH and working towards NEBOSH)

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here. 

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 25 days annual leave allowance (plus bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

Learn more about our railway and what we achieved in 2023.