Developing Conductor Trainer/Assessor

Job Introduction

As an Internal Developing Conductor Trainer Assessor, you will play a crucial role in delivering training and support to our Passenger Services colleagues.

Your responsibilities will include:

• Providing training and support to colleagues, ensuring they acquire the necessary knowledge and skills to excel in their roles.
• Offering guidance, coaching, and support to trainees, utilising your own experience to facilitate effective learning.
• Collaborating with the training team to support the delivery of comprehensive training programs, while embodying our company values and behaviours.
• Encouraging a motivational and enthusiastic learning environment, sharing your expertise to develop the knowledge and skills of trainees within the ticket office function.
• Demonstrating, encouraging, and promoting new ways of how the company retails ticketing products and services.

Support and Development:

You will receive ongoing support, coaching, and guidance in all aspects of the role. We are particularly interested in applications from Passenger Service members of staff with experience in training or coaching others, although all necessary qualifications and training will be provided.

The Ideal Candidate

To excel in this role, you should demonstrate the following:

• Competence in the duties of a Conductor or Conductor Instructor role
• A good recent record with at least 3 years of Onboard Passenger Service experience.
• Face-to-face customer service experience.
• Cash handling experience.
• Conversant with new retail ticketing options.
• A passion for delivering excellent customer service.
• Strong communication skills.
• Ability to work calmly and make decisions under pressure.
• Ability to work on your own initiative.
• Resilience and the ability to remain professional in confrontational situations.
• IT skills.

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

Hear why SE Trains is a fantastic place to work from our colleagues across the business.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,500 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.