Station Manager - Up to 12 month secondment

Job Introduction

Are you looking for a career where you can make a real difference in people’s day. 

We are seeking a Station Manager to join our team based from Dartford Train Station. (hybrid working). 

Can you move people? Apply now.

What you’ll do

The position of Station Manager will involve but is not limited to the following duties: 

• Direct daily working arrangements, ensuring that all station staff are fully equipped and competent to undertake their roles.
• Manage the internal controls associated with ticket office procedures and delegated authorities ensuring compliance and taking corrective action.
• Ensure that current legislation and the requirements of the Safety Manual is complied with and understood at all levels including contractor activities on stations premises.
• Implement communication plans to ensure customers are always informed about current performance and any delays.
• With direction from the Area Manager ensure that all training needs of staff are identified and delivered in accordance with a properly constructed Action/Improvement Plan.
• Ensure efficient operation of the retailing activity by maintaining trained competent and motivated sales force, complying with customer service and ATOC standards and actively seeking ways of maximising sales and revenue protection.
• Lead and direct all station activity in connection with trains service delivery and performance about the management of delay and attribution of lost minutes and the prevention of cancellations.
• Ensure all staff that undertake safety critical duties are assessed and proved competent at the prescribed intervals as set down in the Company Safety Management System.
• Monitor and carry out split/attach and despatch duties as required. 
• Ensure the production of timely roster that are cost effective and compliant with all policies relating to working time regulations and Hidden 18.
• Ensure compliance to company Service Quality Standards.
• Work with Trade Unions to develop effective working relationships

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application;

• We are looking for applications from experienced managers who can demonstrate ambition and a passion for leading and motivating teams. 

  • To excel in your role, you will need:

    • Proven track record of line management experience, ideally from a retail background
    • People focussed with ability to motivate and empower others in order to reach organisational goals.
    • Strong interpersonal skills and experienced negotiator.
    • Innovative and creative, highly motivated.
    • Ability to deal with difficult situations
    • Good understanding of commercial awareness and exploits opportunities to add value
    • A flexible approach to working and able to adapt to changing demands and conditions.
    • Proven success in meeting demanding budgetary and workforce productivity target.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here. 

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 25 days annual leave allowance (plus bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

Learn more about our railway and what we achieved in 2023.