KICC Systems Enhancement Manager - 14 Month Secondment/Fixed Term Contract (Maternity Cover)

Job Introduction

We are seeking a Systems Enhancement Manager to join our team based in Puddle Dock, London.

The Kent Integrated Control Centre (KICC) Team delivers the day-to-day operation of the railway in partnership with Network Rail and other operators.  The Service Delivery team is specifically responsible for train running, crew resourcing & passenger information and work with a wide range of internal and external stakeholders to ensure that trains are run to time, and when in disruption plans are put in place which are sensitive to the needs of customers and stakeholders.

The purpose of this job is to support the overall operation of the control room, integration with stakeholders and with subject matter expertise and rollout to the number of ‘control room systems’ modernisations taking place – including but not limited to IRMA replacement, Sheila Replacement.

Responsibilities for the job include stakeholder management, project planning, input into operational specifications, user acceptance testing and gathering and inputting controller feedback into new systems procurements & upgrades.

Interfaces with various third parties including the Department for Transport, Network Rail, other Train Operating Companies, RDG and GBRT team will be managed as appropriate.

This role will support the Controller Competence & Improvements Manager and Deputy Head of Service Delivery on ad-hoc operational requirements as and when required.

Take a look at the video below to see what we achieved in 2023!:

Role Responsibility

You will have a number of accountabilities and responsibilities in this role, that will include but not be limited to:

• Clarifying all project objectives, requirements and assumptions from the perspective of the control room.
• Developing and maintaining project plans and other project documentation according to the requirements of the PMO.
• Ensuring that all deliverables are achieved to the appropriate levels of quality and the needs of passengers are at the centre of decision making.
• Write user acceptance tests and manage the different aspects of the software testing process
• Assess and triage issues reported by users/testers of systems for reporting to the software developers for rectification
• Managing interfaces and dependencies to and with other projects, ensuring clashes with systems, training and rollout are mitigated.
• Organise, facilitate and run training / refresher sessions where required.
• Identifying risks and managing mitigations, reducing any exposures; tracking and managing the resolution of risks and issues; managing Changes.
• Reporting progress to the Heads of function as required.
• Using experience of control room roles to input subject matter knowledge and guide product design teams on procedural and architectural solutions.
• Supporting the Competence Specialist with assessments and assurance as required
• Acting as a conduit between the service delivery team, major programmes team, Operations improvements team to ensure project success.

The Ideal Candidate

To be considered for this role we recommend you demonstrate the below in your application;

Essential:

• Ability to demonstrate a deep understanding of railway operations in multiple contexts
• Knowledge of control room systems and software applications (Tyrell, Sheila, Irma)
• Experience of managing conflicting priorities
• The ability to manage multiple, complex activities at one time
• The ability to create a sense of teamwork and belonging in a cross functional team
• High standard of written and oral English
• Excellent interpersonal and presentation skills

Desirable:

• Assessor qualification
• Working knowledge of a Train Operating Company
• Knowledge of control room structures and systems
• Experience of budgetary control and resource allocation procedures
• Experience in contractual and financial management

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here. 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

We have also won the Top Employer award at the Women in Rail Awards 2022!

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.